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Customer Reviews.

sales

5

It was all handled professionally. Our sales person Adam Lowndes was very knowledgeable and gave great advice to help me get the model which suited me best. He made great efforts to source the exact model that I wanted.

17 November 2017

service

5

Courteous, informed service assistant.Informed at each stage and car cleaned.

10 November 2017

service

5

We were given a great level of service from all the staff at the dealership.

10 November 2017

service

5

See my reasons for my answer to Question 1. above, they are the same

10 November 2017

sales

5

Everything explained well. Comfortable, clean warm showroom & friendly attentive staff. Always offered refreshment

07 November 2017

service

5

Staff were professional and went the extra mile to be helpful.

06 November 2017

sales

5

Dean Gibson was very knowledgable and was great to deal with

06 November 2017

service

5

Staff are always very helpful and polite

04 November 2017

sales

5

all of the staff in the kirkcaldy branch were so friendly

31 October 2017

service

5

Very friendly efficient staff, very clean showroom and always offered a coffee. Also the courtesy cars are really nice, I have had a 5 series and a 3 series GT both of which are now in the running for my next car.

30 October 2017

service

5

Staff seem to be appreciative of customers.

28 October 2017

service

2

I had to call Harry Fairbain to let them know my car wasn't running right after driving it home after the service. Thankfully I'm within a 1 mile radius of the garage and didnt need to drive on any motorways to get home.

25 October 2017

service

3

Service completed effectively, disappointed with poor hoover of car and lack of small touches said as mints and/or air freshener in vehicle that you expect with premium brand servicing.

24 October 2017

service

5

No issues with the service I received

16 October 2017

sales

5

Time given to choose the right minimfor me

10 October 2017

service

3

Mostly good, however from time to time it can be below the level you expect of BMW/Mini

10 October 2017

sales

5

very friendly attentive staff

10 October 2017

service

4

Again the overall experience was good

05 October 2017

service

5

Booked me in early and knew that i was coming a distance so made sure that my car was taken first then called when it was ready.

03 October 2017

sales

5

Kept in touch with regularly regarding car re delivery and also available to answer any questions I had.

03 October 2017

sales

5

Adam, Kelly and Dean gave fantastic service and explained everything very clearly.

28 September 2017

service

5

Always very helpful and pleasant

23 September 2017

sales

5

just effortless service - smooth and happy team - made me feel special and a valued customer which doesn't happy often sadly nowadays

19 September 2017

service

5

Jacqueline at Kirkcaldy took all my queries and got appropriate checks and work done, no problem

09 September 2017

service

5

Very friendly staff who are always very welcoming.

09 September 2017

service

5

motivated staff

07 September 2017

service

4

As above.

04 September 2017

service

2

Advised it would take 30 mins, it took 1h. 15mins.Car was cleaned but it came back dirtier than when it went in - a combination of dirty water being used externally and boot marks on the interior of the car.

04 September 2017

service

4

They forgot to stamp the Service Book

02 September 2017

service

5

They matched the price for two replacement tyres with local tyre fitting companies. The service and MOT were completed on time.

29 August 2017